1. Introduction
Daisybank Cottage is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data when you interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business Name: Daisybank Cottage
Address: Sway Road, Brockenhurst, SO42 7SG, United Kingdom
Email: [email protected]
Website: https://bedandbreakfast-newforest.co.uk
Daisybank Cottage is the data controller responsible for your personal data.
3. How We Collect Your Information
We collect personal data through:
- Direct Communications: When you contact us via email, phone, or WhatsApp for enquiries or bookings.
- Third-Party Booking Platform: When you make a booking through our booking partner, Freetobook, via their ‘bookdirectly.com’ website.
- Website Cookies: When you visit our website, certain cookies may collect data about your usage.
4. What Information We Collect
Depending on your interaction with us, we may collect:
- Personal Identifiers: Name, email address, phone number.
- Booking Details: Dates of stay, room preferences, special requests.
- Communication Records: Messages sent via email, phone, or WhatsApp.
- Technical Data: IP address, browser type, and browsing behavior via cookies.
5. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To Manage Bookings and Enquiries: Processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
- To Respond to Communications: Processing is based on our legitimate interests to provide you with information or services you request.
- To Improve Our Website: Processing is based on your consent obtained through our cookie consent mechanism.
6. Data Sharing
We may share your data with:
- Freetobook: Our booking partner, which processes bookings and payments on our behalf.
- Service Providers: Such as website hosting services and email service providers (e.g., Yahoo Mail).
- Legal Authorities: If required by law or to protect our legal rights.
We ensure that any third parties with whom we share your data are obligated to keep your information secure and use it only for the purposes specified.
7. International Data Transfers
Some of our service providers may process your data outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.
9. Your Rights
Under data protection laws, you have rights including:
- Access: The right to request copies of your personal data.
- Rectification: The right to request correction of inaccurate data.
- Erasure: The right to request deletion of your data.
- Restriction: The right to request restriction of processing.
- Objection: The right to object to processing.
- Data Portability: The right to request transfer of your data to another organisation.
To exercise any of these rights, please contact us at [email protected].
10. Cookies
Our website uses cookies to enhance user experience:
Necessary Cookies: Essential for website functionality.
- Analytics Cookies: Used to collect information about how visitors use our website. We use Google Analytics for this purpose.
- We use CookieYes to manage cookie consent. Upon your first visit, you’ll be prompted to accept or decline non-essential cookies. You can change your preferences at any time.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this policy or our data practices, please contact us at:
Email: [email protected]
Address: Sway Road, Brockenhurst, SO42 7SG, United Kingdom
